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Frequently Asked Questions (FAQ)

Account Questions

Setting up CAPPTURE Pop-Ins™ on your website

Where do I find the javascript tag to put in my web pages?
Where do I place the Javascript tag you gave me?

Building and Managing CAPPTURE Pop-Ins™

Statistics and Reporting

Do you provide statistics for the Pop-Ins?

I just clicked on a pop-in and it did not reflect in my stats

I did not get the email to validate my account

Have you looked in your spam folder ? CAPPTURE emails are meant to be received by any provider, but depending on your personal settings it might be directed to your spam/junk mailbox.
If you still can't find the email, please contact us using our feedback page and we will re-generate the email immediately or call you directly to get you up and running quickly.

I lost my username and password

Click Log In at the top of this page and you will be brought to the login page. Then, in the User name field, please provide the email address you used to create your account. Then click on the "I have lost my password" link and a new password will be sent to your email address. If you continue to experience issues please contact us using our feedback page

How do I switch language in the management console interface?

Once in the management console, click on the first tab "HOME" and choose the "My Profile". On the new page, you will have LANGUAGES pull-down menu that you can select either English or French. Then click "SAVE". Your interface will refresh to the newly selected language.

Where do I find the JavaScript tag to put in my web pages?

You need to log into your CAPPTURE Pop-Ins Management Console using the Log In link at the top of this page. Once logged in, simply go to your Pop-Ins Management page, Below the the Pop-Ins Programs list will be a block with the JavaScript tag associated to your account/website. You can COPY and PASTE this code to provide to your webmaster, asking him/her to follow the tag installation procedure.

Where do I place the JavaScript tag you have given me?

While doing this is not very difficult step you may not have access or the ability to place the JavaScript accordingly on your website. If you are not able to do this step, you may need to ask your webmaster or contact the CAPPTURE professional services team by using our Feedback page.

Before you make any changes, we advise that you to make a back up copy of the specific HTML code (your website template, for example) just in case there are any problems. After you’ve done so, continue reading:

In the edit template HTML code window: scroll all the way to the bottom of your template code and look for the </body> tag.
If you can't find it, then your template may not have been properly created, and you should add one right above the </html> tag.
The </html> tage should always be your last line of code in your template. It signifies the end of your templpate.
Now go back to where the JavaScript code is located on the CAPPTURE Pop-Ins Management Console to copy it. The JavaScript looks something like this:

Make sure you copy the entire code and paste it in your template right above the </body> tag as illustrated in the image below:

I have changed the content of a Pop-In but I can't see it working

You need to complete the WIZARD's 5 steps, and (re-) LAUNCH your Pop-In. If you are editing an existing Pop-In, you will need to continue thru all the steps to get to the last step to (re-)Launch the Pop-In. When you change the content of your Pop-In or any settings related to where it will displays or what triggers it, you must go to the end of the wizard and activate/launch your newly revised Pop-In.

Additionally, Pop-Ins are by default set to be viewed only 'once' by a visitor (we will be providing you tools to change this frequency in the future). Of course, if you have already view the Pop-In you may not see the newly revised Pop-In. Therefore, you need to delete your 'cookies', in order to re-set your browser to re-present the Pop-In.

How do I try new Pop-Ins without impacting website visitors ?

To test a Pop-In and make sure that people don't see your work in progress, be sure to set the Live Dates to start in the future. Then, you can set your browser where you are previewing your website pages to ignore the start/end dates, and bring up the Pop-Ins in your browser only. To do this, simply add the following at the end of your URL in the website page (without the quotation marks) and press "Enter"

"?cc_testmode=on". If it does not work you try to change the "?" to "&" and add: "&cc_testmode=on" instead

The TEST mode setting will remain active until you close your browser, or until you repeat the same process above, but using "off" in the URL (and press ENTER): "?cc_testmode=off".

While in TEST mode, the display dates of your Pop-In are ignored and your messages are displayed regardless of when they are supposed to show up (but still respect your keyword settings). Also Pop-Ins that are programmed to be displayed only once a day will be displayed as many time as you request them.

Can I decide when to make Pop-Ins viewable on my site?

Yes you may decide to display your Pop-Ins only at selected periods. When creating Pop-Ins you are asked to set "Live Dates" which are the start and ends dates for Pop-Ins. Of course, you can access and edit a Pop-In at any time to change the end date, to make it stop appearing on your website.

Do you provide statistics for the Pop-Ins?

You can access reports that summarize Pop-In activity (currently, by month). The simple report at this time will show you what Pop-Ins where active (including live dates) and the number of times each Pop-In was displayed, and how many times it may have been Clicked. The report also indicates the keyword(s) that have triggered the Pop-In.

This valuable information will help you interpret the behaviour of site visitors, their interests on your website, and the performance of your various Pop-in messages.

I just clicked on a Pop-In and it did not reflect in my stats

The stats are updated every 15 minutes, so you may have requested a statistics report that has not been updated based on the recency of your Pop-In click (or view). Try to review the report later (after about 15 minutes) to see the statistics updated with your view and click of the Pop-In.

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